Changelog

30 November 2025

Help Center

Introducing Help Center. Write articles. Organize them into collections. Customize the look and feel to match your brand. Reduce support load by letting customers find answers themselves. Read more here.

Help center (light mode) Help center (dark mode)

Widget overhaul

A complete redesign focused on improving the user experience.

Visual status indicators show when you're available, away, or offloading to AI.
Larger logo with organization title hidden by default. You can show it from Widget Settings (Settings > Widget).
Dedicated History button for quick access to chat history.
Integrated Help Center access.

A bittersweet goodbye

The widget button now uses a question mark icon, a universally recognized symbol for help and support. This familiar symbol helps customers quickly identify where to get help.

22 October 2025

Message attachments

Add attachments to your messages in live chat. Send photos, videos, audio files, and PDF documents.

Supported files: .jpg, .jpeg, .jpg, .png, .mov, .mp4, .pdf, .text, .heic, .dng, .ogg. Maximum file size: 8MB.

Message attachments

13 October 2025

Connect Helploom with Slack

Connect Helploom with Slack to manage your customer support conversations directly from your Slack workspace. Receive notifications, mark threads as resolved, and handle AI agent escalations without leaving Slack. You can find it in the Integrations settings. To learn more, read the documentation.

Slack Integration

5 October 2025

Availability

Set your business hours and response time to control expectations for your customers from Availability Settings. By default, your business is considered available 24/7.

Business Hours

Move the Widget Out of the Way

Hold and drag the widget to any corner of the screen if it is blocking some element.

Less intrusive notifications

Now when your customers dismiss notification previews, they won't see them again for a week.

27 September 2025

AI Agent

Offload your customer support to Helploom's new AI agent. It learns from your knowledge base, answers 24/7 and intelligently escalates to human when it needs to. All this at unmatched pricing.

25 September 2025

Notification Previews

Allow users to see the welcome message and new replies without opening the widget. By default, this is enabled on both desktop and mobile. You can change this in Widget Settings.

Notification Previews

17 September 2025

Simplified Pricing: $29/month for Unlimited Everything

Enjoy the best pricing on the market! $29/month for unlimited threads and unlimited agents/users.

14 September 2025

Control When You Collect Emails

Email Collection

Choose what works best for your business:

Email Required: Users must share their email address before sending any messages.
Chat First, Email Later: Users can start chatting instantly without barriers. They can share their email later if they want to receive email notifications. This is the default setting.

You can toggle this setting in Widget Settings.